An organization focused on the provision of alternatives that not only disrupt present market types, but that also present new systems to new worries in the region.
You will discover hardly any providers who are positioned to serve the whole IT industry, from smaller enterprises to the Fortune 500, the way in which that SolarWinds and Samanage do. Mid-industry and more compact firms are underserved from the House, as present choices usually target advanced business solutions that call for committed employees and highly-priced Skilled providers engagements.
The insights we acquire from participating with them, in locations like our THWACK on-line Neighborhood, enable us to create items that remedy nicely-understood IT management difficulties in ways that technological innovation gurus want them solved. This deal with the person and determination to excellence in close-to-close hybrid IT overall performance administration has recognized SolarWinds being a throughout the world leader in community administration computer software and MSP remedies. Find out more now at .
Our authorities have performed a full Samanage evaluation detailing its attributes, user feedback, customer support, and also other essential areas. Working with our SmartScore technique we gave Samanage an exceptionally fulfilling score of nine.
This main check out is in which most agents will commit their time and it could be thoroughly configured; significant information such as owing dates plus the requestor is often proven in the key check out, conserving you from needing to click on Every incident when triaging.
“IT departments more and more obtain by themselves at the center of personnel services and electronic enterprise transformation. Mainly because it leaders pursue new systems to transform their small business, they've a chance to develop the role of assistance administration from an IT support desk to intelligent worker company management throughout all departments,” said Doron Gordon, Founder & CEO, Samanage.
“Could be the Computer plugged?” It is actually tech assist’s most hated factor: the mundane responsibilities of consistently addressing exactly the same challenge or difficulties that can be mounted using, very well, typical perception. IT ought to deal with actual not trivial complications, like server crashes or program bugs.
Perhaps the commonest positive feedback about Samanage is its dependable customer support. “We can easily Call them by means of chat, e mail, cellphone… the options give us a lot of adaptability,” outlined just one of many happy customers.
Within a make any difference of weeks, we had been capable to streamline our assistance requests and supply flows by offering Anyone–the large manager to assistance brokers to rank and file across departments–better visibility of their requests. Similarly, an agent can swiftly increase a ticket simply by clicking the “+” button within the interface.
One more, who ever really wants to dig website into piles of warranties? We don’t, so we like that Samanage provides guarantee aspects automatically when we need it.
during the nineties, but I've also penned for other company engineering publications, such as Computer Shopper
Samanage is just not so well known without having a reason. It scored extremely large within our examination of support desk software package products and services and our our evaluate team was impressed with the attributes and high quality of support supplied by this Resource.
I recognize This can be an acknowledged revenue model for much of the enterprise software package environment, but in today of Evidently priced, cloud-managed products and services like Cayzu and Freshdesk, it's frustrating to not have all a chance to finish my transaction straight away.
We were not capable of check this feature, so be certain To judge on your own extensively before banking on it.
We examined dozens of opinions from true users of Samanage and found out a few steady favourable factors customers like concerning this service. One particular is its person-pleasant UI. “Its person portal is intuitive and simple ample for end end users,” said Mike, a junior IT administrator from a business that uses Samanage on standard foundation.